synthmind

Billing says they stopped paying. Sales says they still get it. The app still lets them in.

A review list for your add-on: access to correct, decisions to make, evidence still missing. Every line shows the agreed rule and the source rows. No account is changed.

Send one disputed account 600 € a month · one add-on · up to 5,000 accounts · the first account is free

Illustrative example · the gold add-on, four accounts

Your policy, as we read it back to you: an account has the add-on while its subscription includes it, or while a written exception for it is in force.

Correct: access without entitlementnord-ab

access enabled access.csv line 40

subscription cancelled 2026-08-01 billing.csv line 131

no exception on file crm.csv read to its end

Not entitled under either half of the rule. The account has had the add-on for two months without paying for it.

Decide: the systems disagreeacme-co

billing: subscription cancelled 2026-09-30 billing.csv line 212

crm: subscription renewed 2026-10-01 crm.csv line 88

Two systems of record disagree about the subscription itself. Both rows are shown and nothing is picked. Someone with the authority decides, once, and the next run carries it.

Entitled by exceptionpine-ltd

subscription cancelled 2026-09-30 billing.csv line 9

written exception in force until 2026-12-31 crm.csv line 52

The second half of the rule holds. A lookup keyed on billing alone would have cut this customer off.

Not yet: evidence missingrook-oy

no billing row for this account billing.csv read to its end

crm: active crm.csv line 140

A blank is never read as "no". The line waits on the billing export and says so.

What you get back

CorrectionsAccounts with access they are not entitled to, and accounts entitled but switched off.

DecisionsAccounts where your systems disagree, with both values and their sources.

Missing evidenceAccounts a system has no row for, named as missing rather than guessed.

Every line carries the rule and the source rows needed to review it, down to the file and line.
A certificate for every line, checked by a part of the system that did not compute it.
The rules we wrote, each beside the sentence of your policy it came from. When you change a sentence, you see exactly which accounts move.

How it runs

Once a month, or before a review, you upload three exports: billing, CRM, application access. Account ids only, no payment details. You tell us once which column means what; we keep the mapping. The list comes back the same working day after we accept the files; files accepted before 12:00 CET count for that day.

Price

600 € a month

One add-on. One batch a month, up to 5,000 accounts. Policy setup and one corrected re-run included. Card, billed from your first batch, cancel any month. The first disputed account is free, so you see your own line before you pay anything. If your exports cannot support the review, we say so and nothing is charged.

Not included: connectors, proration, tax, refunds, changes to anyone's access, or interpreting a bespoke contract.

What the certificate establishes

That each line follows from the agreed rule and the rows you supplied. It does not establish that your exports are complete or that a source is right. The list is built so you can check those yourself: every line names its rows, and every gap says what is missing.

Start

Send Harri Sarsa one disputed account and the exports it appears in. You get its line back, with the grounds, the same working day. No charge.

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